Question 1

What documents do I need to hire a car?

Accepted Answer

We require a valid driving license and additional ID from your permanent home country.

Question 2

How old do I have to be to hire a car?

Accepted Answer

You must be over the age of 23 - although this may change depending on the vehicle.

Question 3

Does Heathrow offer airport pick up and drop off services?

Accepted Answer

Yes, we offer this service to and from our office, which is located at Heathrow.

Question 4

Is there an additional charge for fuel?

Accepted Answer

Please return the car with the same amount of fuel as there was when you picked the car up - if not you will be charged at a rate of £1.52 per litre to refill the tank.

Question 5

What are the payment options?

Accepted Answer

We accept all major credit cards and debit cards.

Question 6

Do you offer long term hire?

Accepted Answer

Yes, we allow car rentals to exceed 21 days.

Question 7

Do I need insurance to hire a car?

Accepted Answer

It is not necessary to purchase insurance when you hire one of our vehicles, as this is already included in the price.

Question 8

Is smoking allowed in rental cars?

Accepted Answer

Under no circumstances must our vehicles be smoked in. If a vehicle is returned with evidence of being smoked in, there will be a minimum cleaning fee of £75 plus VAT.

Question 9

Do you provide child car seats?

Accepted Answer

You can add child seats into your hire car for an extra £5 per day. If you’d like to know more about child seat laws in the UK, please give our blog on our Gatwick site a read. This has some useful information on how to keep your child safe and you within the law.

Question 10

Can I drop off a vehicle out of office hours?

Accepted Answer

If you’d like to drop off your vehicle before the designated time, we have a secure drop off area which will allow you to leave the vehicle in a secure place. Depending on vehicle category and notice period, we may be able to supply a refund.

Question 11

Do I need to pay a deposit?

Accepted Answer

Our deposits vary depending on the category of the vehicle you’d like to hire. These prices can range from a minimum of £250 up to £1250. For exact prices on the vehicle you’d like to hire, please contact a member of our team today.

Question 12

Can I cancel my car hire booking?

Accepted Answer

Yes, this is possible. If you cancel the booking 72 hours before the hire, then you’ll be able to get the rental cost refunded. If you miss the 72 hour cut off, then the rental cost is not refunded. No refunds are available from any cancellation date when you’ve booked vehicles like minibuses and prestige cars.

Question 13

Can I hire a car if I have points on my license?

Accepted Answer

We’ll usually allow up to 6 points on a license, but we have the right to outright refuse you service if you have a more serious offence on your driving license.

Question 14

Can other people drive the rental car?

Accepted Answer

Yes, simply add them to the rental agreement and they’ll be expected to conform to the terms and conditions of the hire. We may charge for additional drivers.

Question 15

What is the mileage policy?

Accepted Answer

Mileage is included in our standard daily rentals, but this is not included in rentals that exceed 21 days or if you’re taking the vehicle out of the UK.

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